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A [hilarious] collection of letters written by one guy to companies, and their responses. His writing is especially good… the page is a fun read if you have some time. My favorite part is when he wrote to a movie theater he had gone to… snippet:

I noticed that you claim to “guarantee a magical movie experience that exceeds our patrons’ expectations.” I did have a magical movie experience. But since I expected such, I have to admit that the experience as a whole did not live up to your guarantee. I therefore ask that you make good on your promise, and offer my friends and I complimentary tickets to the next show we would like to see. We want another magical movie experience.